, , Norcross, GA 30093
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Results-focused, [Job title] with [Number] years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.
- Risk mitigation planning
- Team collaboration
- Quality Assurance
- Documentation management
- Security improvements
- Scope definition
- Project coordination
- Customer service
- Problem resolution
- Team building
- Work ethic
IT Manager WT Digital Agency | Sandy Springs, GA, 2016 - Current
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Facilitated implementation of any number software and coordinated company-wide training.
- Updated project plans based on changing objectives, specifications and staff availability.
- Planned, purchased, installed and maintained local and remote computer systems
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Supervised lifecycle processes pertaining to IT framework.
- Brought in additional project personnel and resources to meet demands.
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Sales Support Manager Pepboys Parts And Auto | Lawrenceville, GA, 10/2011 - 01/2020
- Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
- Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
- Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
- Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
- Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
- Supported sales team members to drive growth and development.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Created presentation materials for sales, customer relations, and management purposes.
- Supervised and trained employees and MITs on successful selling techniques.
General Manager Ron's Auto Sales | Lawrenceville, GA, 03/2014 - 03/2017
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Supervisor of Operations CarMax | Norcross, GA, 03/2006 - 10/2011
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.