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Patrik Cioc-Kele
Contact Rename
, , Norcross, GA 30093
Education and Training Rename
Expected in 06/2016
Bachelor of Science - Enterprise Computing
DeVry University Decatur, GA, ,
Expected in 01/2010
Bachelor of Science - Public Policy Analysis
Georgia State University Atlanta, GA,
Websites, Portfolios, Profiles Rename
Summary Rename

Results-focused, [Job title] with [Number] years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.

Skills Rename
  • Risk mitigation planning
  • Team collaboration
  • Quality Assurance
  • Documentation management
  • Security improvements
  • Scope definition
  • Project coordination
  • Customer service
  • Problem resolution
  • Multitasking
  • Team building
  • Flexible
  • Work ethic
Experience Rename
IT Manager WT Digital Agency | Sandy Springs, GA, 2016 - Current
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Facilitated implementation of any number software and coordinated company-wide training.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Planned, purchased, installed and maintained local and remote computer systems
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Supervised lifecycle processes pertaining to IT framework.
  • Brought in additional project personnel and resources to meet demands.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Sales Support Manager Pepboys Parts And Auto | Lawrenceville, GA, 10/2011 - 01/2020
  • Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
  • Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
  • Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
  • Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
  • Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
  • Supported sales team members to drive growth and development.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Supervised and trained employees and MITs on successful selling techniques.
General Manager Ron's Auto Sales | Lawrenceville, GA, 03/2014 - 03/2017
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Supervisor of Operations CarMax | Norcross, GA, 03/2006 - 10/2011
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.

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