Intro
I rarely write posts like this, but my experience with Comcast Business has been frustrating enough that I feel obligated to document it both for transparency and to warn others who may be considering their service.
This entire situation started with the salesperson who handled my transition from residential Xfinity to Comcast Business.
From the beginning, I was very clear about my priorities. Upload speed was critical for my work. I also asked very specific questions about how the transition would work, what equipment would be affected, and what I would need to do on my end.
What I was told and what actually happened were two very different things.
1. The “Automatic” Transition That Wasn’t
I was explicitly told that my transition from Xfinity residential to Comcast Business would be automatic, seamless, and painless.
It didn’t.
What I Was Told
- Transition would happen automatically
- No interruption or penalties.
- Switching services internally.
What Happened
- Had to cancel manually
- I was charged a $300 termination fee from Xfinity.
- Had to fight their support for a credit.
IMPACT: nearly charged $160, multiple support calls, delay transition, unnecessary stress before service even started.
Not only did my residential service fail to disconnect on its own, but when I called in to cancel it manually, I was informed that I would be charged a $160 early termination fee.
This was especially frustrating because I wasn’t canceling to leave Comcast I was switching directly from Xfinity to Comcast Business, based on the guidance I had been given by their own salesperson.
At no point was I warned that this “automatic” transition would trigger an early termination penalty.
I then had to spend additional time arguing with Xfinity support to explain that I was not leaving the company, only changing to their business service. After going back and forth, they eventually agreed to credit the $160 fee.
But the fact that I had to fight to undo a charge that should never have happened in the first place says a lot about how poorly this transition was handled.
And this was only the beginning.
2. The Streaming Box That “Would Still Work” Until It Didn’t
This part caused real frustration at home.
I asked multiple times about my streaming box and whether it would continue to function after the transition. I was reassured that it would.
What I Told Me
- The streaming box will continue working,
- No interruption or penalties.
What Happened
- Box shut down immediately when Xfinity was cancelled.
- Had to return the equipment myself.
Out-of-pocket cost to purchase a different streaming device just to restore basic TV service.
The moment my Xfinity service was canceled, the box shut down completely.
My girlfriend suddenly had no access to her shows, and I had to leave the house and buy a 4K Roku just to restore basic functionality. That’s an out-of-pocket expense that never should have happened if I had been given accurate information.
3. The Upload Speed That Was Never Fully Disclosed And the “Next-Gen” Promise That Wasn’t True
This is the most serious issue in the entire experience.
From the very first conversation, I made it clear that upload speed was a top priority for me. My work depends on it, and it was one of the main reasons I agreed to switch to Comcast Business in the first place.
What I Told Me
- I was in the next gen area.
- Higher upload speeds coming soon.
- Upgrades already in progress.
What Happened
- I was not in a next-gen area.
- No schedule upgrades.
- No guarantee of higher upload speeds.
Despite that, the salesperson failed to disclose a critical limitation:
The 500 Mbps plan only provides 35 Mbps upload.
That alone makes the service a poor fit for my needs.
What makes this worse is that I was also told I was in a “next-gen” service area and that higher upload speeds and expanded capabilities would be available soon. This was presented as reassurance that even if the current speeds were limited, the infrastructure in my area was already being upgraded.
After everything started going wrong, I followed up with multiple other Comcast and Xfinity support technicians and managers.
Every single one of them confirmed the same thing:
There is no confirmed timeline, no scheduled upgrade, and no guarantee that higher upload speeds will be delivered in my area anytime soon.
In other words, the “next-gen” claim that influenced my decision to switch was simply not true.
This was not a minor misunderstanding. This was a core technical detail that directly affected whether the service met my requirements and it was either withheld or misrepresented during the sales process.
4. No Accountability, No Follow-Up, No Resolution
After all of this, I emailed my original account manager and requested a very reasonable resolution: a $30 monthly credit for 10 months to offset the inconvenience, extra costs, and misrepresentation.
I never heard back.
I followed up multiple times by email and phone. Still nothing.
I then contacted his manager. Also nothing.
Over the course of this situation, I spoke with more than six different support representatives and multiple managers. Every conversation ended the same way: polite apologies, promises to “look into it,” and absolutely no one taking ownership or attempting to make the situation right.
- No one ever followed up.
- No one ever applied a credit.
- No one ever acknowledged the mistakes that were clearly made.
5. The Final Insult: Canceling Without a Fee… But Still Being Charged More
Just when I thought this experience couldn’t get more frustrating, the cancellation process delivered one final surprise.
To Comcast Business’s credit, I was able to cancel without an early termination fee. There was no contract penalty, which I appreciated.
However, what I was not clearly warned about is that cancellation requires a 30-day written notice period. Here’s where it becomes absurd.
I Had Already
- Returned all of their equipment
- Turned off their service
- Stopped using Comcast Business entirely
Still being charged
- +30 days after service ended
- +$15 more per month than my original rate
- For service I’m not using
Despite that, I was informed that I will still be billed for an additional 30 days. And not at my original rate.
They plan to charge me $15 more per month than what my original service cost — for a service I am no longer using, with no equipment, and no active connection.
So let me summarize:
- I’m no longer a customer
- I have no active service
- I returned all equipment
- I canceled without a termination fee
And yet I’m being charged a higher monthly rate for another full month anyway.
At this point, it’s hard not to see this as intentional.
Closing Thoughts
This entire experience from the misleading sales process, to the lack of accountability, to the hidden technical limitations, to now the cancellation billing paints a very clear picture of how Comcast Business treats customers once the contract is signed.
Mistakes happen. But patterns don’t happen by accident.
If you’re considering Comcast Business, my advice remains the same:
- Get everything in writing.
- Confirm every technical detail yourself.
- Ask about cancellation terms up front.
- And don’t assume billing will stop when your service does.
Because in my case, it didn’t.
